Shipping & Returns
Thank you for choosing NAIZAK PARFUMS as your fragrance destination. We are dedicated to sourcing and creating products that meet the needs and desires of our customers. While we believe that you will be completely satisfied with your purchase, we understand that sometimes an item may not meet your expectations or may be found to be faulty. Nonetheless, we remain committed to providing you with exceptional customer service and helping you find the perfect fragrance for you.
Shipping
At NAIZAK PARFUMS, we strive to provide our customers with a seamless shopping experience. We offer Express Post Shipping, and our team is committed to dispatching your fragrance on the same day as your order placement. Our deliveries are facilitated through Australia Post Postage Services, ensuring that your fragrance arrives within 1-3 business days after dispatch. However, please note that all shipping timeframes are calculated from the advertised date of dispatch.
We offer free shipping for more than 2 items
Our delivery services cover most areas in Australia, with most deliveries taking no longer than 7 working days from the date of dispatch. However, if the product you ordered is low in stock, we may source it from our suppliers, which may result in a delay. It is also important to note that some payment methods, such as PayPal, may take up to 10 days for funds to appear in our account, which could impact the processing of your order.
Upon delivery, we advise all customers to carefully inspect the completeness and quality of the products to ensure satisfaction with their purchase. Please note that we will not be liable for any delay if no one is present to receive the delivery at the specified address. We encourage you to choose a delivery address where someone will be available during normal business hours. If the delivery address provided is incorrect and affects the delivery, you will be responsible for any additional costs incurred in returning and reshipping the product to the correct address.
We understand that sometimes unexpected circumstances can arise, and your order may be returned to us or fail to be collected. In such cases, if you request a refund, please note that shipping costs will not be refunded. This is because shipping fees are paid to the carrier for the service they provide and are not recoverable by us once the package has been shipped.
Therefore, we kindly ask that you double-check your shipping address before placing your order to avoid any delays or issues with delivery. Additionally, please ensure that someone is available to receive your package or make arrangements with the carrier for redelivery or collection.
Defective Items
At NAIZAK PARFUMS, we understand the importance of receiving high-quality products that meet your expectations. Therefore, we offer a repair or replacement service for any faulty items you receive from us. However, please note that any claims relating to faulty items must be made within 7 days of the goods' delivery.
In the unfortunate event of a lost order, we kindly request that you wait for 7 days after the expected delivery date before making a claim. If your order is still missing after this period, please contact us, and we will take the necessary steps to resolve the issue promptly.
Please keep in mind that a dislike of a fragrance does not qualify as a faulty item and therefore, cannot be considered for repair or replacement. Thank you for your understanding in this matter.
Change of Mind
At NAIZAK PARFUMS, we do offer refunds due to a change of mind. This policy includes situations such as change of mind during the purchasing process, no longer needing the product. If the item was received as a gift from someone else we do not offer refunds in that case.
While we are delighted to provide advice on perfume selection, we cannot be held accountable if you are not satisfied with your purchase as a result of this advice. We strongly recommend that customers purchase the wanted scent and sample the fragrance before opening as we provide 1.5 ml sample of the same scent to ensure complete satisfaction.
Applying for a Return
To apply for a return, please email us at contact@naizakparfums.com.au and include a daytime contact phone number with this email. We will then evaluate your return and give you a return authorization approval and an address to send the product back to us.
NAIZAK PARFUMS upholds high standards for the quality and integrity of our products, and we reserve the right to decline any return request if the product has been used or damaged due to misuse. Please note that in the event of a refund, shipping costs will not be covered by us and will be the responsibility of the customer. Additionally, for online order refunds, only the returned products will be refunded, and the postage fee will not be included. We appreciate your understanding and cooperation in adhering to our return policy.
All items must be returned to us within 14 days once a return approval has been granted.
Order Cancellation
If you pay for goods on this website using AfterPay and then change your mind and want to cancel or a refund, we will charge you the full amount of the non-refundable fee AfterPay charges us (6% fee) of the total transaction amount. Therefore if we choose to provide a refund, we will only refund the remainder, not including the amount of the AfterPay fee.
If you pay for goods on this website using PayPal and then change your mind and want to cancel or a refund, we will charge you the full amount of the non-refundable fee PayPal charges us (3% fee) of the total transaction amount. Therefore if we choose to provide a refund, we will only refund the remainder, not including the amount of the PayPal fee.
Thank You from NAIZAK PARFUMS team.